Engagement Services Specialist

Your responsibilities include, but not limited to

• Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
• Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
• Perform user administration tasks (e.g. access management) -Assist in tracking service requests and troubleshoots - support the analysis of error messages and questions.
• Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
• Prepare reports on the evaluation of services and processes.
• Provide assistance to P&O Services projects at country or BU level -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Minimum requirements

• Bachelor s degree in HR / Business Administration or related field
• Minimum 1 year of experience in HR Services/Payroll processes (or similar service providing organizations)
• Proficiency in Engli sh , spoken and written. Fluency in an additional regional language is a plus
• Experience with SAP, WorkDay , Success Factors or other Workforce System s
• Experience with ticketing management systems

Desired Skill

• Proficiency in use of Microsoft Office; advanced Excel skills is an advantage
• Work experience in virtual/remote teams is a plus

Skills Desired

Collaboration, Curiosity, Customer Care, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm

Skills: Hr Management, Data Privacy, Access, Microsoft Office, Sap

Experience: 1.00-6.00 Years