SUMMARY
Title: Customer Support Executive International Voice Process
Location: Pune / Bangalore
Job Type: Full - Time
Industry: IT / BPO / International Customer Support
We are seeking a Customer Support Executive to join our international voice support team at a leading Indian MNC in the IT and customer service domain. This role is critical in delivering exceptional customer experiences to global clients through timely, accurate, and professional communication. The ideal candidate will manage inbound and outbound international calls, resolve customer issues efficiently, and uphold high service quality standards in a dynamic, quick-paced setting. As a key contributor to our global support operations, you will play a vital role in maintaining customer satisfaction and driving service excellence across international markets.
Handle inbound and outbound international customer calls with professionalism and empathy
Resolve customer queries related to products, services, billing, and technical issues
Ensure accurate documentation of all interactions and adherence to compliance and quality standards
Maintain high service levels, including call handling time, first-call resolution, and customer satisfaction metrics
Collaborate with internal teams to escalate and resolve complex issues promptly
Contribute to continuous improvement in service delivery and customer experience
Requirements
Minimum of 1 year and above of proven experience in international voice-based customer support
Graduate degree in any discipline (required)
Excellent spoken and written English proficiency (mandatory)
Strong communication, problem-solving, and interpersonal skills
Willingness to relocate to Pune or Bangalore
Ability to work effectively in a full-time, office-based environment
Only candidates based in Kolkata are eligible to apply, with clear intent to relocate
Work Mode: Work From Office
Employment Type: Full time
Company: Top Indian MNC IT & Customer Support
Benefits
Salary: Up to 5.75 LPA (CTC)
Relocation support provided
Paid skilled training
Career growth in a global MNC environment
Job Location: Pune / Bangalore (WFO post - relocation)
Age: Open (as per policy)
Gender: Male / Female
Eligibility: 1+ yr Intl Voice exp Graduates only Only Kolkata candidates willing to relocate the job location
Qualification: Graduate (any stream)
Pass-out Year: Any
Shift: Rotational (International process)
Payroll: Direct payroll (Top Indian MNC)
Communication: Excellent English (Speaking) International customer exposure preferred
Salary: Up to 5.75 LPA (CTC)
Relocation: Mandatory to Pune/Bangalore Relocation support provided