Retail Banking & Mortgage – AGM – Pune - GO/JC/3160/2026

Job Description

Job Title – Retail Banking & Mortgage - AGM

Location – Chennai, Pune, Hyderabad

Job Responsibilities

• 15+Years of Experience in Managing Banking Operations (End to End Mortgage, Retail Banking, Retail Lending across Originations, Servicing and Default)
• Managed a Team size of 150 to 300+ FTEs
• Good understanding of the Industry Trends
• Led Major Transformation Projects Delivering Significant Benefits
• Handled RFPs/ Proactive Proposals
• Good experience in developing high impact presentations (PPTs) for internal and external customers
• Green Belt Certification
• US Banking and Financial domain expert

Preferred Skills

• Black Belt Certification
• Managed Blended Operations (Contact Centre + Backoffice)

Key Responsibilities

• Manage Delivery of End-to-End processes across US Banking (Mortgage, Retail Banking & Retail Lending), across Multiple shores; Team Size 500+
• Identification of Additional Business Opportunities
• Identify New Offerings / Contribute to the Banking COE
• Focus on Building Niche skills in US Banking Domain within the organization

Skills Required

RoleRetail Banking & Mortgage – AGM – Pune

Industry TypeITES/BPO/KPO

Functional Area

Required Education

Employment TypeFull Time, Permanent

Key Skills

• MANAGING BANKING OPERATIONS
• MORTGAGE
• RETAILBANKING

Other Information

Job CodeGO/JC/3160/2026

Recruiter NameMarilakshmi S