SOC Engagement Specialist

As a Security Managed Services Engineer (L3) at NTT DATA, your role is crucial in ensuring our clients' infrastructures are secure, robust, and running smoothly. You will proactively identify and resolve technical incidents, perform necessary checks, and apply monitoring tools to maintain top-notch performance. Your responsibilities include:

• Correctly configuring, installing, testing, and ensuring operational readiness of all assigned infrastructure at client sites.
• Engaging with clients daily, providing continuous feedback, and updating them on system statuses.
• Handling tickets of high complexity, delivering advanced solutions, and contributing to operational improvements.
• Creating knowledge articles for frequent tasks/issues and training junior team members.
• Providing inputs to automation teams to reduce manual efforts.
• Coaching and mentoring junior team members on advanced technical troubleshooting and best practices.
• Managing and implementing projects within your technology domain to ensure timely and effective delivery.

To excel in this role, you are required to have

• Proven experience in handling complex security infrastructure within a managed services environment.
• Strong background in IT engineering, preferably within medium to large ICT organizations.
• Deep working knowledge of ITIL processes.
• Proficiency in planning activities and projects well in advance.
• Strong client-focused approach to ensure a positive client experience.
• Excellent communication skills to collaborate across different cultures and social groups.
• Effective listening skills and the ability to adapt to changing circumstances.
• Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
• Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.

NTT DATA is an Equal Opportunity Employer with a global culture that values diversity and inclusivity. We are committed to providing a discrimination-free environment based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join us to accelerate your career and apply today. As a Security Managed Services Engineer (L3) at NTT DATA, your role is crucial in ensuring our clients' infrastructures are secure, robust, and running smoothly. You will proactively identify and resolve technical incidents, perform necessary checks, and apply monitoring tools to maintain top-notch performance. Your responsibilities include:

• Correctly configuring, installing, testing, and ensuring operational readiness of all assigned infrastructure at client sites.
• Engaging with clients daily, providing continuous feedback, and updating them on system statuses.
• Handling tickets of high complexity, delivering advanced solutions, and contributing to operational improvements.
• Creating knowledge articles for frequent tasks/issues and training junior team members.
• Providing inputs to automation teams to reduce manual efforts.
• Coaching and mentoring junior team members on advanced technical troubleshooting and best practices.
• Managing and implementing projects within your technology domain to ensure timely and effective delivery.

To excel in this role, you are required to have

• Proven experience in handling complex security infrastructure within a managed services environment.
• Strong background in IT engineering, preferably within medium to large ICT organizations.
• Deep working knowledge of ITIL processes.
• Proficiency in planning activities and projects well in advance.
• Strong client-focused approach to ensure a positive client experience.
• Excellent communication skills to collaborate across different cultures and social groups.
• Effective listening skills and the ability to adapt to changing circumstances.
• Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
• Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.

NTT DATA is an Equal Opportunity Employer with a global culture that values diversity and inclusivity. We are committed to providing a discrimination-free environment based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join us to accelerate your career and apply today.