Walk-in || Collection Associate

Hi Connections,

We are currently hiring Collection Associate to join our growing team at Sutherland.

EXP: 0 - 4 Years

Freshers Can Apply

Key Skills Required

• Good Communication

• Freshers can Apply

• Mid Shift

• Graduate

Job Description

• Review open accounts from the daily Ageing report

• Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations

• Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements

• Monitor customer payments activity to ensure receivables are collected in a timely manner

5.Ensure timely escalation in case of non-payment or no response

• Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner

• Identify issues attributing to account delinquency and discuss them with customers and escalate with client

• Assists with the cleanup of UC's (unapplied credits), short paid invoices

• Send Dunning letter to customers to make the payment of delinquent accounts

10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis

11.Update Daily/Weekly trackers and perform self-quality check

12.Adherence to Control and Compliance

• Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any

• Follow and update the Standard Operating Procedure (SOP) 15. Active participation in Learning & Developments

Perks

Work From Home

Flexible environment

Career growth and learning opportunities

Exposure to international processes

If interested, please share your resume or reach out directly: Email: Abinaya.Manoharan@Sutherlandglobal.com Contact: 9791385843

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com