NOC System Engineer

Job SummaryWe are seeking an IT Help Desk Engineer (MSP), Tier 1 engineers are the first technical point of contact and are responsible for resolving the majority of end-user issues independently while following MSP processes and SLAs. In this role, you will provide remote technical support to US-based clients, troubleshoot a wide range of IT issues, and ensure a seamless end-user experience. You will also collaborate with Tier 2 engineers by accurately documenting and escalating complex issues when required.Key Details:Position: IT Help Desk Engineer (MSP)Work Location: Vadodara, GujaratWorking Days: 5 Days (night Shift)Key Responsibilities – Tier 1Provide remote technical support to US-based clients during night shiftTroubleshoot Windows 10/11 and macOS systems (OS, performance, hardware basics)Support Microsoft 365 applications: Outlook, Teams, OneDrive, SharePointEmail troubleshooting: send/receive issues, sync problems, profile corruptionUser onboarding and offboarding: account creation, license assignment, device setupPassword resets, MFA issues, and basic Conditional Access-related lockoutsBasic Azure AD / Entra ID user and group managementDesktop and laptop setup, patching, and application installationBasic VPN troubleshooting (client connectivity issues)Basic networking diagnostics: DNS issues, IP conflicts, Wi-Fi connectivityAccurate ticket documentation and timely escalation to Tier 2 when requiredRequired Skills & Experience – Tier 11–3 years of IT Help Desk or MSP experienceStrong Windows and macOS troubleshooting skillsMicrosoft 365 fundamentalsOutlook and Exchange Online user-level supportBasic Active Directory and Azure AD knowledgeGood understanding of basic networking concepts (TCP/IP, DNS)Good spoken and written EnglishComfortable working night shift independentlyWhat We Are Looking ForWe're looking for someone with a strong customer-first mindset, excellent troubleshooting skills, and the ability to work independently. The ideal candidate is eager to learn, communicates effectively, and thrives in a fast-paced MSP environment.What we offerOpportunity to work with modern IT infrastructure, cloud, and cybersecurity technologies. Collaborative and innovation-driven work culture. Continuous learning and professional development opportunities. Career growth through challenging projects and performance-based recognition. Excellent work environment with a strong focus on teamwork, transparency, and employee well-being.Why Join Us?Work with US-based clients in a dynamic Managed Service Provider (MSP) environment.Gain hands-on experience with Microsoft 365, Azure AD/Entra ID, Windows, macOS, and modern IT support technologies.Learn from experienced engineers and develop a clear career path toward Tier 2, Systems Administration, or Cloud Engineering roles.Exposure to diverse IT environments, real-world technical challenges, and industry best practices.Competitive compensation, performance-driven growth opportunities, and a supportive work environment.