About the role
Emphasise support structures or peer collaboration even in solo assignments, a Senior Consultant will deliver a range of Consultancy services that relate to the development and implementation of innovative and effective solutions for Fusion's customers as well as providing reliable advice to Fusion's customers.
Main Duties & Responsibilities:
• Act as a trusted advisor to customers on their projects.
• Serve as Subject Matter Expert (SME) for ServiceNow products.
• Advise customers on best practices to guide and validate solution designs.
• Assess and manage project risks and make appropriate design and development decisions.
•Configure and develop ServiceNow products and integrations in line with customer requirements.
• Define project timescales and manage risks to deliver ITSM projects on time and within budget.
Design solution features that meet customer needs in a cost‑effective and
timely manner.
• Develop bids, Statements of Work (SoW), and proposal documentation.
• Build positive working relationships within distributed and extended teams.
• Drive technical standards throughout solution implementation.
• Install, configure, and integrate ServiceNow products with customer environments.
• Interact and communicate with customers to partner measurable client
value.
Knowledge:
• In‑depth knowledge of ServiceNow products and ITSM solutions.
• Understanding of ITSM best practices and solution design principles.
• Knowledge of financial implications related to project design and delivery.
• Understanding of end‑to‑end IT project lifecycles and the broader business context.
Experience:
• 4+ years’ experience working in the IT industry.
• 2+ years’ experience in IT support roles.
• 3+ years’ experience delivering implementation projects.
Skills:
• Strong analytical skills with the ability to break down, understand, and
resolve complex problems.
• Sound decision‑making capabilities.
• Ability to understand and articulate the bigger picture.
• Influencing skills with the ability to persuade stakeholders logically.
• Technical and process innovation skills.
• Ability to inspire trust and build confidence with customers and colleagues.
• Clear verbal communication skills.
• Effective written communication skills, including documentation, reports,
and designs.
• Excellent spoken and written communication skills in English.
Qualifications:
• ITIL 4 Foundation certification.
• RPA Master (AAi Master RPA Professional)
• Two or more ServiceNow Certified Associate certifications.
• One or more ServiceNow Certified Professional certifications
Fusion GBS is an equal-opportunity employer. We welcome applicants of all
genders, backgrounds, identities, and experiences.
Candidates must be located in the United States and possess valid work authorization. Please note that sponsorship for employment visas is not available for this position.
About the role
Emphasise support structures or peer collaboration even in solo assignments, a Senior Consultant will deliver a range of Consultancy services that relate to the development and implementation of innovative and effective solutions for Fusion's customers as well as providing reliable advice to Fusion's customers.
Main Duties & Responsibilities:
• Act as a trusted advisor to customers on their projects.
• Serve as Subject Matter Expert (SME) for ServiceNow products.
• Advise customers on best practices to guide and validate solution designs.
• Assess and manage project risks and make appropriate design and development decisions.
•Configure and develop ServiceNow products and integrations in line with customer requirements.
• Define project timescales and manage risks to deliver ITSM projects on time and within budget.
Design solution features that meet customer needs in a cost‑effective and
timely manner.
• Develop bids, Statements of Work (SoW), and proposal documentation.
• Build positive working relationships within distributed and extended teams.
• Drive technical standards throughout solution implementation.
• Install, configure, and integrate ServiceNow products with customer environments.
• Interact and communicate with customers to partner measurable client
value.
Knowledge:
• In‑depth knowledge of ServiceNow products and ITSM solutions.
• Understanding of ITSM best practices and solution design principles.
• Knowledge of financial implications related to project design and delivery.
• Understanding of end‑to‑end IT project lifecycles and the broader business context.
Experience:
• 4+ years’ experience working in the IT industry.
• 2+ years’ experience in IT support roles.
• 3+ years’ experience delivering implementation projects.
Skills:
• Strong analytical skills with the ability to break down, understand, and
resolve complex problems.
• Sound decision‑making capabilities.
• Ability to understand and articulate the bigger picture.
• Influencing skills with the ability to persuade stakeholders logically.
• Technical and process innovation skills.
• Ability to inspire trust and build confidence with customers and colleagues.
• Clear verbal communication skills.
• Effective written communication skills, including documentation, reports,
and designs.
• Excellent spoken and written communication skills in English.
Qualifications:
• ITIL 4 Foundation certification.
• RPA Master (AAi Master RPA Professional)
• Two or more ServiceNow Certified Associate certifications.
• One or more ServiceNow Certified Professional certifications
Fusion GBS is an equal-opportunity employer. We welcome applicants of all
genders, backgrounds, identities, and experiences.
Candidates must be located in the United States and possess valid work authorization. Please note that sponsorship for employment visas is not available for this position.